Terms & Conditions
ABOUT US: South Manchester Bathrooms Limited Trading as Bathroom Angels® Registered Office:
The Studio 4 School Lane Hollins Green WA3 6LL (5 mins from M6 Junc 21)
Co. Reg. No. 09576828 Tel. 0161 775 3024.
Directors: Andrew Kindred and Diane Kindred.
QUOTATIONS: Quotations of goods and labour are valid for 14 days. Prices and timescales are not binding on the company although we will make every effort to achieve what we promise. The order is binding once the customer pays a deposit. The deposit, whilst this secures a week commencing fitting start date, this amount contributes to time accrued during the design, developing, planning process and benefits South Manchester Bathrooms Limited’s fee, this amount to be deducted from the total bill once the project proceeds.
INTELLECTUAL PROPERTY: The CAD bathroom designs provided by South Manchester Bathrooms Limited constitute confidential information and valuable intellectual property belonging exclusively to South Manchester Bathrooms Limited. These designs are intended solely for the internal review and consideration of the named prospect. Any unauthorized use, reproduction, or distribution of these designs, in whole or in part, to any third party (other than the prospect themselves) is strictly prohibited without the express written consent of South Manchester Bathrooms Limited. The designs must not be used for any purpose other than evaluating a potential project with South Manchester Bathrooms Limited and are not to be shared with competitors, contractors, or other design firms.
PAYMENTS: All prices include VAT where applicable at the prevailing rate in British pounds. A deposit of £416.67 + VAT is requested per project; payment for all goods (bathroom fittings & tiles), pre-installation; with the fitting fee/electrical payment if applicable, paid directly to the fitter/electrician, payable in instalments, a Payment Plan will be provided on behalf of the trades. The fitting fee will be the balance left following deposit and goods payment and may be requested in 2 or more parts throughout the project and the final fitting fee outstanding to be paid at the end of project. Direct transfers will be requested as preferred method of payment. Bank details will be provided for the South Manchester Bathrooms Limited and the trades.
CANCELLATION: In general orders may not be cancelled by the customer. It may be possible in writing or email provided that any costs, expenses or sub-contractor charges already incurred are reimbursed to the company. We retain the right to utilise deposits paid to cover these costs. Any balance in excess will be returned to the customer.
RETURN OF GOODS: Goods returned due to a change of mind will be subject to a handling charge of up to a maximum of 25% for standard items, special or bespoke order goods are non-returnable. This charge is made by the suppliers, so we unfortunately have no option other than to pass it on. Please ask if in any doubt before ordering goods and we can advise accordingly.
CHANGES TO BRIEF: Once the bathroom project fitting has commenced with your fitter, any requested changes to the agreed-upon scheme, fittings, plan, or design will result in an additional charge. These charges account for various factors, including the time spent waiting on alternative stock arrival, potential labour extensions, or the need for more extensive coverage than originally planned. Furthermore, due to the bespoke nature of project planning, tiles ordered specifically for your project cannot be returned for a refund if overs occur as a result of design changes. We proactively order extra tiles at our cost to ensure sufficient stock is available to complete the project smoothly, and therefore, no refunds are available for unused tile overs.
OUR FULL SERVICE: We design, plan and supply stock for our customers new spaces. Our carefully selected and long time served specialist multi skilled independent fitters fit the new spaces. We provide a brief and plan for the fitter, we arrange their attendance, ensure they have all they require on site, answer any questions they may have during the fitting process. Should our customers choose to use our bank of independents, only stock supplied by the company, may be fitted.
FITTING: The company enjoy longstanding relationships with sub-contractors who are chosen very carefully. They are time served and offer competitive rates, and their fees are not subject to VAT. If you have a fitter already in mind we can work with them, briefing them and supporting the fitting process, this will also allow us to discount your stock. Once a week commencing start date has been offered from the fitter, in case of run-over from fitter’s previous project, we would not advise arranging e.g. holidays or other arrangements specifically around the fitting date start planned. SMB/fitter will advise near to start to arrange access etc.
The fitter will advise of any unforeseen issues once room removed.
DESIGN & SUPPLY ONLY: Our design and discounted supply service is offered if you have your own fitter/builder.
We can work off-plan, or in your existing space, and advise on design, modification, suitable fittings, provide to-scale plans and 3D visuals. After taking a design brief, we would provide a quotation of proposed stock/tiles to complete your new scheme based on mid-priced stock from a selection
of ranges, with discount. A fee of £350.00 + VAT will be charged per space, as a design fee (allowing for 2 re-works). Discount of up to 25% offered on all stock.
SAFETY OF GOODS: The company will take all reasonable steps to ensure protection from loss, damage or destruction of the goods supplied to the customer, who assume responsibility after safe delivery and will own title to the goods after cleared payment in full.
STOCK: If stock is unavailable at time of order, we may offer alternative stock for approval. This stock may cost less, the same or more than original choice. We will inform and give options.
SAMPLES: Samples requested for our customers from suppliers and distributors, may be chargeable, at cost. These charges to be refunded from the project total if customer proceeds.
FAULTY OR DAMAGED GOODS: On a supply-only basis, goods can only be returned unused in the original packaging within 72 hours from the date of delivery under advice to the company. We will exchange the product or provide a full refund together with any applicable delivery charges and any reasonable costs you incur in returning the item to us. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
WARRANTY: The fitter will provide a 12-month fitting guarantee to cover workmanship and installation directly with you. This is in addition to manufacturer’s warranty on the goods. In the event of faulty goods reported during installation the company will arrange replacement item/part. Please note suppliers and/or South Manchester Bathrooms Limited do not cover refitting labour of item/part, we can ask the original fitter to attend to this, and there will be a re-fitting/part fitting fee, to be arranged directly with them.
PRODUCT LIABILITY: We cannot accept liability for products not originally installed by the company which may require alteration, modification or re-installing at the customer’s request.
CUSTOMER OBLIGATIONS: The customer shall cooperate with the fitter by arranging access at dates/times agreed and by supplying such information reasonably requested. The customer will also obtain any necessary permissions, licences and consents.
GOVERNING LAW & JURISDICTION: These Terms and Conditions shall be governed by and construed exclusively in accordance with the law of England.
DATA PROTECTION: We respect your privacy and comply with the Data Protection Act 1998. We will not disclose or pass personal details of customers to any third party.
COMPLAINTS AND COMMENTS: If you have any complaints about the Goods and/or Services or any aspect of the way we have dealt with the order please contact Mrs D Kindred within 24 hours of issue, either by email to [email protected] or by telephone 0161 775 3024.
CANCELLATION OR RETURNS: If you wish to return goods ordered or to cancel the contract, letters or other communications to be sent to Mrs D Kindred either by writing to the admin address given above or by email to [email protected] . You have the right to cancel a contract at any time within the period of 14 days starting from the receipt of the notice provided at point of order; notice of cancellation must be sent to the person named in the communication provided.