Terms & Conditions
ABOUT US: South Manchester Bathrooms Limited Trading as Bathroom Angels® Registered Office:
The Studio
4 School Lane
Hollins Green
WA3 6LL
(5 mins from M6 Junc 21)
Co. Reg. No. 09576828 Tel. 0161 775 3024. Directors: Andrew Kindred and Diane Kindred.
QUOTATIONS: Quotations of goods and labour are valid for 14 days. Prices and timescales are not binding on the company although we will make every effort to achieve what we promise. The order is binding once the customer pays a deposit. The deposit, whilst this secures a week commencing fitting start date, this amounts contributes to time accrued during the design, developing, planning process and benefits South Manchester Bathrooms Limited’s fee, this amount to be deducted from the total bill once the project proceeds.
RIGHT to SUB-CONTRACT: The company shall be entitled to sub-contract all or any part of the work. In practice we enjoy longstanding relationships with all our sub-contractors who are chosen very carefully. In the case of run-over from fitter’s previous project, we would not advise arranging e.g. holidays or other arrangements specifically around the fitting date start planned. We will advise the week before to arrange access etc.
PAYMENTS: All prices include VAT where applicable at the prevailing rate in British pounds. A deposit of £416.67 + VAT is requested per project; payment for all goods, pre-installation; with the balance paid directly to the fitters/trades, payable in instalments. The fitting fee will be the balance left following deposit and goods payment and may be requested in 2 or more parts throughout the project and the final fitting fee outstanding to be paid at the end of project.
Direct transfers will be requested as preferred method of payment. Bank details will be provided for all concerned.
Credit cards accepted for payment of items. Credit card payments not acceptable for the fitting part of payment.
CANCELLATION: In general orders may not be cancelled by the customers. It may be possible in writing or email provided that any costs, expenses or sub-contractor charges already incurred are reimbursed to the company. We retain the right to utilise deposits paid to cover these costs. Any balance in excess will be returned to the customer.
RETURN OF GOODS: Goods returned due to a change of mind may be subject to a handling charge of up to a maximum of 20% for standard items and up to 70% for special or bespoke order goods. This charge is made by the suppliers so we unfortunately have no option other than to pass it on. Please ask if in any doubt before ordering goods and we can advise accordingly.
OUR FULL SERVICE: We design, plan and supply stock for our customers new spaces. Our carefully selected and long time served specialist multi skilled independent fitters fit the new spaces. We provide a brief and plans for the fitter, we arrange their attendance, ensure they have all they require on site, answer any questions they may have during the fitting process. Should our customers choose to use our bank of independents, only stock supplied by the company, may be fitted.
DESIGN & SUPPLY ONLY: Our design and discounted supply service works if you have your own fitter/builder.
We can work off-plan, or in your existing space, and advise on design, modification, suitable fittings, provide to-scale plans and 3D visuals. After taking a design brief we would provide a quotation of proposed stock/tiles to complete your new scheme based on mid-priced stock from a selection of ranges, with discount. An initial fee of £250.00 + VAT will be charged per space, as a design fee (allowing for 3 re works), this fee to be fully refunded once stock for the space purchased at the discounted price. Minimum spend on stock per space to qualify for the £250.00 + VAT refund is £3,000.
SAFETY OF GOODS: The company will take all reasonable steps to ensure protection from loss, damage or destruction of the goods supplied to the customer, who assume responsibility after safe delivery and will own title to the goods after cleared payment in full.
STOCK: If stock is unavailable at time of order, we may offer alternative stock for approval. This stock may cost less, the same or more than original choice. We will inform and give options.
SAMPLES: Samples requested for our customers from suppliers and distributors, may be chargeable, at cost. These charges to be refunded from the project total if customer proceeds.
FAULTY OR DAMAGED GOODS: On a supply-only basis, goods can only be returned unused in the original packaging within 72 hours from the date of delivery under advice to the company. We will exchange the product or provide a full refund together with any applicable delivery charges and any reasonable costs you incur in returning the item to us. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
WARRANTY: The fitter will provide a 12-month fitting guarantee to cover workmanship and installation. This is in addition to manufacturer’s warranty on the goods. In the event of faulty goods reported during installation the company will arrange replacement item/part. Please note suppliers and/or South Manchester Bathrooms Limited do not cover refitting labour of item/part, we can ask the original fitter to attend to this, and there may be a re-fitting/part fitting fee, to be arranged directly with them.
PRODUCT LIABILITY: We cannot accept liability for products not originally installed by the company which may require alteration, modification or re-installing at the customer’s request.
CUSTOMER OBLIGATIONS: The customer shall cooperate with the company by arranging access at dates/times agreed and by supplying such information reasonably requested. The customer will also obtain any necessary permissions, licences and consents.
GOVERNING LAW & JURISDICTION: These Terms and Conditions shall be governed by and construed exclusively in accordance with the law of England.
DATA PROTECTION: We respect your privacy and comply with the Data Protection Act 1998. We will not disclose or pass personal details of customers to any third party.
COMPLAINTS AND COMMENTS: If you have any complaints about the Goods and/or Services or any aspect of the way we have dealt with the order please contact Mrs D Kindred within 24 hours of issue, either by email to diane@bathroomangels.co.uk or by telephone 0161 775 3024.
CANCELLATION OR RETURNS: if you wish to return goods ordered or to cancel the contract, letters or other communications to be sent to Mrs D Kindred either by writing to the admin address given above or by email to diane@bathroomangels.co.uk . You have the right to cancel a contract at any time within the period of 7 days starting from the receipt of the notice provided at point of order; notice of cancellation must be sent to the person named in the notice provided.